A Little Q & A

Q. What’s your leadership philosophy?

A. Great leaders are great listeners. They regularly seek feedback and aren’t afraid to hear and learn from key stakeholders within and external to their organizations.

Q. Which business leader(s) do you look up to and why?

A. I had the privilege to work for Leonard Lauder, who is now chairman emeritus of the Estee Lauder Companies. Mr. Lauder taught me that creating iconic products first requires developing employees empowered to deliver great solutions.

Q. What’s the hardest leadership lesson you ever had to learn?

A. In an ambiguous, quickly changing world, we are rarely lucky enough to have perfect information. Instead, timely decisions are often made based on a nuanced combination of intuition, experience and information at hand.

KATHERINE STERNBERG